Last Updated: March 17, 2026

These Terms and Conditions ("Terms") govern your access to the LBank Prepaid Card service made available through the LBank platform. By applying for, activating, or using an LBank Prepaid Card, you agree to be bound by these Terms. PLEASE READ THESE TERMS CAREFULLY.

1. Introduction & Program Overview

1.1 The Platform: LBank operates the LBank platform ("Platform") through which it makes the LBank Prepaid Card service available to eligible users. References to "LBank," "we," "us," or "our" refer to LBank.
1.2 The Card Program: The LBank Prepaid Card is a Visa® or Mastercard® branded prepaid card issued by Sutton Bank, Member FDIC ("Card Issuer"). The program is operated and managed by Sellora Limited, a brand of Reloadly, Inc. ("Program Manager"), which is the account owner of the LBank Prepaid Card Program.
1.3 Distributor Role: LBank acts solely as a distributor. LBank is not the Card Issuer, not the Program Manager, and not the account owner of the program. LBank does not issue Cards, hold Card Account funds, process Card transactions, or operate any aspect of the card program itself.
1.4 Card Program Terms: Your use of the LBank Prepaid Card is strictly governed by the LBank Prepaid Card Program Terms and Conditions maintained by the Card Issuer and Program Manager (the "Card Program Terms"). You must read and agree to the Card Program Terms before applying for or using an LBank Prepaid Card.
1.5 Scope of These Terms: These Terms govern solely the relationship between you and LBank regarding your access to the LBank Prepaid Card service via our Platform. They do not modify or supersede the Card Program Terms.

2. Eligibility

To access the LBank Prepaid Card service, you must:

• Hold a valid LBank Account in good standing;

• Satisfy all eligibility and identity verification (KYC) requirements set by LBank and the Card Program Partners;

• Be at least 18 years of age (or the minimum legal age in your jurisdiction);

• Not be subject to any applicable sanctions programs; and

• Agree to both these Terms and the Card Program Terms.

(Note: Meeting LBank's criteria does not guarantee approval. The Card Issuer and Program Manager independently evaluate and approve applications.)

3. Card Features & Limitations

3.1 One-Time Prepaid Use: The LBank Prepaid Card is a one-time-use prepaid card. You are strictly responsible for providing accurate, complete, and truthful information (including name and billing address) at the time of purchase. If periodic identity verification fails due to incorrect information, any resulting inability to transact or loss of funds is solely your responsibility. LBank accepts no liability for such losses.
3.2 No Reloads: Upon successful purchase, the Card cannot be reloaded with additional funds under any circumstances.
3.3 No Refunds: No refunds of any kind—whether in whole or in part, and regardless of the reason—will be issued after a Card purchase is completed. By purchasing a Card, you acknowledge and unconditionally accept this policy.

4. LBank's Role vs. Partner Responsibilities

4.1 LBank’s Responsibilities: LBank’s role is limited to (a) facilitating access to the service via the Platform, (b) directing your application to the Program Manager, and (c) providing general initial customer support before redirecting card-specific issues to the appropriate partners.
4.2 Exclusions of LBank's Responsibility: LBank has no involvement in, or liability for:

• Card issuance, activation, suspension, or cancellation;

• Funding, holding, or disbursing Card Account funds;

• Transaction processing, approvals, or declines;

• Setting limits, spending restrictions, or enforcing prohibited merchant categories;

• Resolving disputes, chargebacks, or unauthorized transactions;

• The quality, safety, or legality of goods/services purchased;

• Fees imposed by Card Partners, networks, or merchants.

4.3 Issue Resolution: All disputes, errors, refund requests, and reports of lost/stolen cards must be addressed directly with the Program Manager. LBank cannot intervene in these matters.

5. Your Obligations

By using the LBank Prepaid Card service, you agree to:

• Comply with all applicable laws, these Terms, and the Card Program Terms.

• Use the Card exclusively for lawful purposes.

• Provide and maintain accurate, up-to-date account and contact information.

• Safeguard your Card details, PIN, and access credentials from third parties.

• Assume sole responsibility for all transactions made using your Card (unless expressly exempted by the Card Program Terms).

• Authorize LBank to share your KYC and account data with Card Program Partners to process applications and maintain compliance.

6. Suspension and Termination

6.1 By LBank: LBank may suspend or terminate your access to the Card service via the Platform without prior notice if:

• You breach these Terms or the Card Program Terms;

• Your LBank Account is restricted or terminated;

• Required by law or regulatory authorities;

• We reasonably suspect fraudulent, illegal, or unauthorized activity; or

• Deemed necessary for security or risk management.

6.2 Independent Actions: LBank’s termination of your Platform access does not automatically cancel your Card. Card Partners may independently suspend or close your Card Account based on their own policies. Suspension/termination does not release you from prior obligations.

7. Limitation of Liability & Indemnification

7.1 Limitation of Liability: To the maximum extent permitted by law, LBank is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Card, the actions of Card Partners, transaction declines, unauthorized uses, lost funds, system downtimes, or merchant disputes.
7.2 Liability Cap: LBank's total aggregate liability to you shall not exceed the direct fees you paid to LBank for the Card service in the three (3) months preceding the claim. The service is provided on an "as is" and "as available" basis.
7.3 Indemnification: You agree to indemnify and hold harmless LBank, its affiliates, officers, and employees from any claims, losses, damages, or legal fees resulting from your use of the Card, breach of these Terms, violation of laws, provision of false information, or any chargebacks/fines triggered by your transactions.

8. General Provisions

• Amendments: LBank may amend these Terms at any time. Continued use of the service following updates constitutes acceptance.

• Entire Agreement: These Terms, alongside LBank's Terms of Service and Privacy Policy, constitute the full agreement regarding Platform access. The Card Program Terms separately govern the Card itself.

• Severability & Waiver: If any provision is deemed unenforceable, it will be modified to the minimum extent necessary, and the rest shall remain in effect. Failure to enforce a right does not constitute a waiver.

• Force Majeure: LBank is not liable for delays or failures caused by events beyond its reasonable control (e.g., acts of God, network failures, partner actions).

• Governing Law: These Terms are governed by the laws of the British Virgin Islands. Card-specific disputes are governed by the laws specified in the Card Program Terms.

9. Contact Information

• Card-Specific Support: For matters regarding your Card Account, transactions, disputes, or a lost/stolen card, please contact: fiatcs@lbank.com

• Platform Support: For general LBank Platform inquiries, please contact: service@lbank.com

Schedule A — Fee Schedule

Note: Third parties, including ATM operators, may charge additional independent fees.

Schedule B — Prohibited Merchant Categories

Transactions attempted with merchants under the following Merchant Category Codes (MCCs) will be automatically declined.